These guides are in English and Tagalog for now.
I did not get my verification code
Check your spam or junk folder, check the address is spelled correctly, then tap Resend and use the newest code. If nothing arrives within ten minutes, message us with the address you used.
The app will not accept my password
New passwords need at least 12 characters, with an uppercase letter, a lowercase letter and a number. A short phrase such as SunnyRiver2026 meets all of them.
TestFlight says the build has expired, or the app will not open
Each beta version lasts 90 days. Open TestFlight and install the newest version of MiFamilias. Your account and family are kept on our servers, so nothing is lost.
The Play Store link says the app is not available
The Play Store only shows the test app to the Google account we added. Check the account at the top right of the Play Store matches the one you gave us, then open the join link again and accept the invitation.
I cannot see something you said was added
Updates are not always installed by themselves. On iPhone, open TestFlight and update MiFamilias. On Android, open the MiFamilias page in the Play Store and tap Update.
My invitation link or code does not work
Invitations expire and can only be used once. Ask the person who invited you to send a new one from their family's Members page.
I joined, but I show as Pending
In larger families, existing members vouch for each newcomer before they become full members. Ask a relative to open the member list and vouch for you.
The app says I cannot post yet
Members under 18 can read their family's posts but need a parent or guardian to accept responsibility for their account before they can post or comment. The guardian must be a confirmed member of the family. If the message names a time instead, your account is paused for a while and will open again by itself.
I cannot post a video
Some features are switched on in stages during the beta, and video posting is one of them. Photos and text work everywhere; time capsules can still carry video.
I forgot my PIN
On the PIN screen, choose Forgot your PIN? and enter your account password. You can then choose a new 4-digit PIN.
How do I delete my account?
In Settings, choose to delete your account. We email you a 6-digit code to confirm it is you. There is a 30-day grace period; signing in during that time cancels the deletion.
Still stuck?
Tell us what you were trying to do, which phone you use, and what you saw. A screenshot helps.